Job ID: 2069 Concierge (3pm-8pm)

Administrative & Clerical

September 23rd, 2025
The Jacob - Beamsville
Casual

Employer: The Jacob Gracious Senior Living

Phone: 905-563-3322

Email: maddiem@thejacob.ca

Closing Date: 10/10/2025

Description

THE OPPORTUNITY

Reporting to the Office Manager, the successful incumbent in the position of Concierge will be responsible for providing exceptional customer service to our residents and guests, in person and by telephone, to address questions/concerns about The Jacob, its’ services and events.

WHAT YOU’LL DO

Communicate information about the Community and its services/programs
Schedule travel and transportation for residents
Provide access, entrance and exit supervision for residents and guests
Create, print and update documents pertaining to the activities and operations of the Community
Continuously follow our “good customer service” principle and ensure that these values are demonstrated in day to day practices
Demonstrate a sound knowledge of Community operations and services
Adhere to legislated and Company standards, policies, procedures and practices

Requirements

PHYSICAL REQUIREMENTS

Sit, walk and stand on a variety of surfaces for at least 4 hrs. per day
Climb stairs, lift luggage and move small equipment and furniture
Frequently lift up to 25 pounds
Use both hands and feet on a regular basis to perform physical assisting duties
Handle exposure to extreme temperature and variable weather

WHO YOU ARE

You have post-secondary training in tourism or hospitality management or business administration
You have previous customer service, reception experience
Excellent verbal and written English communication skills
Attention to detail, and excellent computer skills including Microsoft Office
Demonstrate strong organizational skills, and a calm and professional manner
Must be able to provide police check with vulnerable sector screen upon hire
Must be able to provide a record of immunization for TB test upon hire

Compensation

$18.28 per hour

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