Job ID: 1704 Client Care + Project Coordinator

Customer Service

  • July 10th, 2024
  • Beamsville
  • Full time

Employer: Custom Sign Lab

Phone: 289-479-5569


Closing Date: 08/05/2024


At Custom Sign Lab the Client Care + Project Coordinator is responsible for providing an exceptional customer journey from beginning to end. With a focus on servicing existing clients and building relationships with new clients, you have the opportunity to become the face of Custom Sign Lab. 


Custom Sign Lab is a growing team of creative and skilled professionals. We specialize in building physical assets that bring brand experiences to life. Our core values are:


Creativity. Quality. Honestly. Communication. Be Prepared. 

Enhanced Community. Finish What You Start.


If you are a proactive and organized individual who is looking to join a team who is invested in your success and happiness, read on.


Responsibilities will include (but are not limited to):

  • Develop/maintain industry and product knowledge specific to Custom Sign Lab offerings
  • Provide exceptional customer service to new and existing accounts
  • Conduct consultations (in person or virtually)  to find/recommend the best solution for prospects
  • Develop/enhance comprehensive account relationships and proactively identify new opportunities
  • Answer the office phone and manage the general inbox
  • Receive estimates and present to the client 
  • Using Quickbooks: convert estimates, send invoices, receive payments and manage accounts receivable
  • Confirm that completed jobs match the estimate and participate in quality control
  • Anticipate and communicate any issues that may affect timelines or quality of the final product
  • Work with Management to develop/re-develop estimation/bid & tender strategies/processes
  • Communicate with clients to receive artwork or direction and upload for the graphic designer.
  • Update clients on project status and schedule installation
  • Service and maintain a CRM system within project management software and keep client files organized (physically and digitally)
  • Ensure the office is kept clean, organized and stocked with supplies. Develop and maintain an  organized filing system
  • Frequent communication with other departments providing project updates as and when necessary


Required Education, Skills and Qualifications

  • Post Secondary Education preferred
  • Experience in the Sign industry or Manufacturing/Fabrication
  • Proficient with Google Workspace, and Quickbooks Online
  • Proficient with Microsoft operating systems
  • Develop a working knowledge of our products and services to be able to answer basic client questions and requests.

Core Competencies

  • Customer-focused mindset with the ability to close sales
  • Excellent attention to detail and well-developed organizational skills
  • Ability to prioritize tasks and work with multiple deadlines
  • Strong problem-solving skills, including the ability to recognize and analyze problems and implement solutions
  • Positive attitude & a good sense of humor
  • Ability to bring calm to the chaos
  • Strong written and verbal communication skills
  • Professional and friendly manner
  • Driven to succeed both personally and as a team member
  • Ability to work in a creative and constantly changing work environment


Monday to Friday schedule with Fridays off in the summer

$21 to $26 per hour

Paid vacation

Learn More

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